1. The Customer

1.1 The Customer is the party specified as the buyer at check out.

 

2. Product Supply

2.1 Please note we offer on the Città website only items that are in stock. However if items are found to be out of stock for any reason, all payments made by the Customer for that item will be refunded within 5 working days and not held for future stock.

 

3. Delivery

3.1 Delivery charges for oversized items are based on postcode and product volume. Charges are displayed on both the product page and checkout page prior to payment.

3.2 Delivery charges for oversized items are not eligible for "free delivery for orders over $200".

 

4. Website Information

4.1 We make every effort to ensure the information on this website is up to date and correct at the time it was loaded onto the website. Please contact us at citta@citta.com if any inconsistencies are found.

 

5. Cancelling Orders

5.1 Orders cannot be cancelled after payment has been made. If you process an order in error please contact customer services at citta@citta.com

 

6. Consumer Guarantees Act 1993/Claims

6.1 Where the Customer is not a consumer as defined in Section 2 of the Consumer Guarantees Act 1993, the Act shall not apply to the supply of product or services.

6.2 The liability of the Company whether in contract or in tort for any loss, damage or injury arising directly or indirectly from any defect or non-compliance of the goods supplied is limited to replacement or repair of such goods or damages not exceeding the invoice value of such defective or non-complying goods at the option of the Company. The Company shall not be liable for any consequential indirect or special damage or loss of any kind whatsoever. The description of goods in the order is given as an aid in identification of the goods and it is not a condition of supply that the goods shall correspond precisely with the description given or that colors shall match samples exactly.

 

7. Ownership

7.1 Ownership in the goods shall remain vested in the Company until the Customer has made payment in full for all sums owing by the Customer to the Company or if payment rescinded. Until ownership passes to the Customer, the Company may repossess any or all of the goods supplied by entering the Customer's premises where such goods are reasonably thought to be stored.

 

8. Payments

8.1 We accept Visa, Mastercard, AMEX and Afterpay. We also accept Visa and Mastercard Debit cards. We accept payments made via Shop Pay, Google Pay and Apple Pay. We do not accept cash on delivery, EFTPOS, cheques, and direct credit.

8.2 For your safety, payments are processed on an independent secure hosted website. Provider details available on the payment screen.

 

9. Currency/GST

9.1 Prices are in New Zealand dollars and include GST. Your credit card will be billed in NZD. If you are using an International credit card, please check with your credit card provider for exchange rates and applicable fees. GST must be included for all goods delivered in New Zealand.

 

10. Availability

10.1 Product availability may vary between stores. Please check in with your local store to determine whether your product of choice is available or contact us.

 

11. Promotion

11.1 We reserve the right to exclude certain products and/or geography from our promotions.
 

12. 10% Sign-up Discount

12.1 Sign up to our newsletter to receive 10% off for your first purchase. Your unique promo code will be emailed to you and can be redeemed at online checkout or by presenting the email in-store. 

12.2 Valid for one year from the date of issue. One use per customer. Applies to full-priced products only; excludes delivery charges and gift vouchers. Cannot be used in conjunction with any other promotion or discount. Available to New Zealand newsletter subscribers and valid on orders shipped to New Zealand addresses. 

13. Spend & Save Promotion 2026

13.1 The promotional period commences on Friday, October 30 2026, and ends at midnight (NZDT) on Monday, 30 November 2026.


13.2 To qualify, you must spend a minimum of $200 in a single transaction during the promotional period. The following tiered discounts apply:
i. Spend $200 or more and receive 15% off.
ii. Spend $400 or more and receive 20% off.

13.3 The promotion is available online at www.citta.com and in-store at Città and Città Essentials locations. Excludes third-party retailers.


13.4 For online purchases, the discount is automatically applied at checkout. No promo code is required.


13.5 Full-priced and sale products qualify for the promotion. Sale items are included in the spend threshold and receive the applicable Spend & Save discount in addition to their existing sale discount.


13.6 The purchase of Città Gift Cards and shipping fees do not contribute toward the spend threshold or qualify for the discount.


13.7 All qualifying purchases must be made in a single transaction. There is no limit to the number of qualifying purchases a customer may make during the promotional period.


13.8 The promotion cannot be used in conjunction with any other offer or discount code.


13.9 The promotion excludes any purchases, orders, or deposits made prior to the promotional period.


13.10 If a qualifying purchase is returned for a refund, the associated discount issued will be voided, and only the amount paid will be refunded.


13.11 The promotion is open to residents of New Zealand, Australia, and the United States.


13.12 For made-to-order furniture items, the discount applies to the total order value. Deposit payments are required in accordance with our standard made-to-order terms.


13.13 The promotion is not available in addition to traditional discounting structures, such as wholesale, commercial, or staff accounts.


13.14 Città reserves the right to disqualify any individual who breaches any of these Terms and Conditions or other improper misconduct to jeopardise the fair and proper conduct of the promotion. 
Cannot be used in conjunction with any other promotion or discount. Available to New Zealand newsletter subscribers and valid on orders shipped to New Zealand addresses.